Are you a Massachusetts resident who has noticed a “Public Benefits Charge” on your Eversource energy bill? This charge, intended to help fund energy efficiency programs, has been the subject of controversy and confusion for many customers. If you believe that you have been erroneously charged or that the amount is excessive, you have the right to contest it. Understanding the process and following these steps can help you navigate the dispute resolution and potentially reduce or eliminate this charge.
Before filing a formal contest, it is essential to gather necessary information and documentation. Review your Eversource bill carefully to determine the specific amount of the charge and the reason for its assessment. If you have any evidence or documentation that supports your claim, such as proof of low-income status or participation in energy assistance programs, gather this information as well. The more information you have, the stronger your case will be.
To initiate the contest, you can contact Eversource customer service through phone, mail, or online channels. Clearly explain your reasons for contesting the charge, provide any supporting documentation, and request a formal review of your case. Eversource will then investigate your claim and provide you with a written response stating their decision and the rationale behind it. If you disagree with the outcome, you can appeal the decision to the Massachusetts Department of Public Utilities (DPU) for further review.
How to Contest Eversource Public Benefits Charge
The Public Benefits Charge (PBC) is a charge that is added to the electric bills of all Eversource customers in Massachusetts. The PBC is used to fund energy efficiency programs and other public benefits programs. Customers who are eligible for certain public benefits programs, such as the Low Income Home Energy Assistance Program (LIHEAP) or the Fuel Assistance Program, can have their PBC waived.
If you believe that you are eligible for a PBC waiver, you can contest the charge by following these steps:
1.
Contact Eversource customer service at 1-800-592-2000.
2.
Explain that you believe you are eligible for a PBC waiver.
3.
Provide Eversource with proof of your eligibility, such as a copy of your LIHEAP or Fuel Assistance Program award letter.
Eversource will review your information and make a decision on whether or not to grant you a PBC waiver. If you are granted a waiver, the PBC will be removed from your electric bill.
People Also Ask About How to Contest Eversource Public Benefits Charge
What is the Public Benefits Charge?
The Public Benefits Charge (PBC) is a charge that is added to the electric bills of all Eversource customers in Massachusetts. The PBC is used to fund energy efficiency programs and other public benefits programs.
Who is eligible for a PBC waiver?
Customers who are eligible for certain public benefits programs, such as the Low Income Home Energy Assistance Program (LIHEAP) or the Fuel Assistance Program, can have their PBC waived.
How do I contest the PBC?
You can contest the PBC by contacting Eversource customer service at 1-800-592-2000 and providing proof of your eligibility for a PBC waiver.
What happens if I am granted a PBC waiver?
If you are granted a PBC waiver, the PBC will be removed from your electric bill.
