Have you ever placed an order with Domino’s and later had a change of heart? Whether you’ve changed your mind about what you want to eat, realized you don’t have the money to spare, or simply don’t feel like waiting for your food to arrive, there are several ways to cancel your order. In this article, we’ll walk you through the step-by-step process of canceling a Domino’s order, whether you’ve ordered online, over the phone, or through the Domino’s app.
If you placed your order online, you can cancel it by logging into your Domino’s account and navigating to the “My Orders” page. Find the order you want to cancel and click on the “Cancel Order” button. You will need to provide a reason for canceling your order, and once you have done so, your order will be canceled and you will receive a refund. If you placed your order over the phone, you can cancel it by calling the store where you placed the order. Be sure to have your order number ready when you call, and the employee at the store will be able to help you cancel your order.
Finally, if you placed your order through the Domino’s app, you can cancel it by opening the app and navigating to the “My Orders” page. Find the order you want to cancel and tap on the “Cancel Order” button. You will need to provide a reason for canceling your order, and once you have done so, your order will be canceled and you will receive a refund. Additionally, you can also cancel your order by contacting Domino’s customer service. You can find the contact information on the Domino’s website or in the Domino’s app.
Contact Customer Service
Calling customer service is the most direct way to cancel your Domino’s order. Here’s a step-by-step guide to follow:
1. Gather Necessary Information
Before you call, make sure you have the following information on hand:
– Order number
– Date and time of order
– Store location from which the order was placed
– Phone number used to place the order (if applicable)
– Reason for cancellation
These details will help the customer service representative quickly identify your order and process the cancellation accurately.
2. Initiate the Call
Call the Domino’s customer service hotline at 1-800-304-0999. Be prepared to provide the necessary information mentioned above.
3. Confirm Cancellation
Once the customer service representative has verified your order details, they will confirm the cancellation. They may ask for a reason for cancellation, but this is not mandatory.
The representative will provide an estimated refund time frame and confirm the cancellation by email. If you prefer, you can also request a reference number for future reference.
Visit the Domino’s Website
Navigate to Domino’s official website and log in to your account using your registered email address or phone number and password. Once logged in, proceed to the following steps:
Locate Your Order
In the “Your Orders” section of your account dashboard, identify the order you wish to cancel. Locate the “Order Details” button next to the order and click on it to view the order summary.
Contact Customer Support
Within the order summary page, scroll down to find the “Need Help?” section. Click on the “Chat with Us” or “Call Us” button to initiate a live chat session or phone call with a customer support representative. Provide the details of your order, including the order number and reason for cancellation.
| Option | Details |
|---|---|
| Chat with Us | Connect with a customer service agent through a live chat window. |
| Call Us | Dial the provided phone number and speak directly to a representative. |
The customer support representative will verify your identity and process the cancellation request. It typically takes a few minutes to complete the cancellation, and you will receive a confirmation email or message.
Check Your Email Confirmation
Upon placing an order with Domino’s, you will receive a confirmation email containing essential details such as your order number, estimated delivery time, and the total amount. This email also provides a convenient option to cancel your order online.
To cancel your order via email confirmation, follow these steps:
- Open the order confirmation email from Domino’s.
- Locate the “Cancel Order” button or link within the email body.
- Click on the button or link. You will be directed to the Domino’s website.
- Log in to your Domino’s account (if required).
- Confirm your cancellation by clicking on the “Cancel Order” button on the website.
Please note that you may be eligible for a refund or credit depending on the cancellation policy and the time of your cancellation.
| Cancellation Policy | Refund/Credit Eligibility |
|---|---|
| Cancel before order preparation begins | Full refund |
| Cancel after order preparation begins but before delivery | Partial refund or credit |
| Cancel after order delivery | No refund or credit |
Submit a Cancellation Request
To cancel your Domino’s order successfully, follow these steps:
- Visit the Domino’s website: Go to dominos.com and click on the “Track Order” link in the top right corner.
- Enter your order details: Input your phone number or order number and the email address associated with your order.
- Locate your order: Once your order appears, click on the “Cancel” button next to it.
- Provide a reason for cancellation: Select a reason for canceling your order from the dropdown menu. If the reason is not listed, enter it in the “Other” field.
- Submit your request: Review the cancellation details and click on the “Submit” button to complete the cancellation process.
Additional Details for Providing a Reason for Cancellation
Domino’s offers a variety of reasons for order cancellation, including:
| Reason | Description |
|---|---|
| Wrong item ordered | You accidentally selected the wrong item or made an error while placing the order. |
| Change of plans | Your plans have changed and you no longer require the order. |
| Duplicate order | You accidentally placed multiple orders for the same items. |
| Found a better deal | You have found a more favorable price or offer from another vendor. |
| Other | Any reason not covered by the listed options can be entered here. |
Providing a clear and specific reason for cancellation helps Domino’s improve its service and identify areas for improvement.
Call Your Local Domino’s Store
If you need to cancel your Domino’s order as quickly as possible, the most direct method is to call your local Domino’s store. You can find the contact information for your nearest store on Domino’s website or app. When calling, be prepared to provide the following information to the customer service agent:
- Your order number
- The date and time you placed the order
- The reason for the cancellation (if you wish to share it)
- Your name and contact information
Depending on the store’s policy and the status of your order, the customer service agent may be able to cancel your order over the phone.
Additional Notes:
* If you have already received a confirmation email or text message, it is still advisable to call the store to confirm the cancellation.
* Keep in mind that Domino’s may have a cancellation fee policy, which may vary by location.
* If your order is already in progress, the store may not be able to cancel it, but they can offer to modify the order instead.
Cancelling an Order
To cancel an order, you can either contact Domino’s customer service or visit the store where you placed the order. If you contact customer service, you will need to provide your order number and the reason for cancellation. If you visit the store, you will need to speak to a manager.
Refund Policy
Domino’s refund policy is as follows:
- If you cancel your order before it has been prepared, you will receive a full refund.
- If you cancel your order after it has been prepared but before it has been delivered, you will receive a partial refund.
- If you cancel your order after it has been delivered, you will not receive a refund.
The partial refund amount will be determined by the amount of time that has passed since the order was prepared. If the order was prepared less than 15 minutes ago, you will receive a 50% refund. If the order was prepared more than 15 minutes ago, you will receive a 25% refund.
Domino’s reserves the right to refuse a refund if the order has been tampered with or if the customer has a history of abusing the refund policy.
If you have any questions about Domino’s refund policy, you can contact customer service.
Contacting Customer Service
You can contact Domino’s customer service by phone, email, or chat.
| Method | Contact Information |
|---|---|
| Phone | 1-800-DOMINOS |
| [email protected] | |
| Chat | Click here to chat with a customer service representative |
Cancellation Fees
If you must cancel your order, there is a cancellation fee that will be applied. The amount of the cancellation fee depends on how long before the scheduled delivery time that you cancel your order.
Within 1 hour of scheduled delivery time:
No cancellation fee will be charged if you cancel your order within 1 hour of the scheduled delivery time.
Less than 1 hour of scheduled delivery time but more than 30 minutes:
A cancellation fee of $5 will be charged if you cancel your order less than 1 hour of the scheduled delivery time but more than 30 minutes.
Less than 30 minutes of scheduled delivery time:
A cancellation fee of $10 will be charged if you cancel your order less than 30 minutes of the scheduled delivery time.
Notes:
- The cancellation fee will be applied to the total amount of your order, including any taxes and delivery fees.
- The cancellation fee will be refunded to you if the order is canceled due to a mistake on the part of Domino’s.
Additional Information:
In addition to the cancellation fees listed above, there may be additional fees that apply if you have already paid for your order. For example, if you have paid for your order online, you may be charged a processing fee if you cancel your order. The processing fee will be the same amount as the delivery fee.
| Cancellation Time | Cancellation Fee |
|---|---|
| Within 1 hour of scheduled delivery time | No cancellation fee |
| Less than 1 hour of scheduled delivery time but more than 30 minutes | $5 |
| Less than 30 minutes of scheduled delivery time | $10 |
Exceptional Circumstances
In exceptional circumstances, you may be able to cancel your order even after it has been placed. This may include situations such as:
| Circumstance | Action |
|---|---|
| You have a medical emergency or are otherwise unable to receive the order. | Contact Domino’s customer service immediately to explain the situation. They may be able to cancel your order and offer a refund or credit. |
| There is a problem with the food or service. | You can request a refund or replacement order by contacting customer service. They will investigate the issue and resolve it to your satisfaction. |
| You have ordered the wrong item or made a mistake. | If you contact customer service promptly, they may be able to cancel or modify your order if it has not yet been prepared. |
| The delivery is significantly delayed. | If your order is more than 30 minutes late, you may be able to cancel it and receive a refund. Contact customer service to inquire about your options. |
| You have changed your mind and no longer want the order. | While this is generally not a valid reason for cancellation, you can try contacting customer service to see if they are willing to cancel your order. |
| You have received a fraudulent or unauthorized order. | Contact customer service immediately to report the fraud and cancel the order. They will investigate the matter and take appropriate action. |
Proof of Cancellation
Once you have successfully canceled your order, it is important to keep proof of cancellation for your records. This can be done in several ways:
- Email Confirmation: Dominos will send you an email confirmation of your cancellation. Be sure to save this email as proof of cancellation.
- Online Order Tracking: You can also check the status of your order online using the Domino’s website or app. The order status should be updated to “Canceled”.
- Phone Confirmation: If you canceled your order over the phone, the customer service representative should provide you with a cancellation number. Note down this number and keep it for your records.
- Screenshot: You can also take a screenshot of your order cancellation confirmation screen or email as proof of cancellation.
- Referencing the Last 4 Digits: When verifying the cancellation, you may be asked for the last 4 digits of the phone number or email address associated with the order.
- Order ID: Locate the order ID on the confirmation email or order receipt. This unique identifier helps track and verify your order cancellation.
- Customer Service Transcript: If you had a live chat or text conversation with customer service, save a copy of the transcript. It can serve as a record of your cancellation request and the agent’s response.
- Credit Card Statement: If your order was paid for with a credit card, you can check your statement to verify that the transaction was canceled or refunded.
- Communication Log: Keep a record of all communication you have with Domino’s regarding your order cancellation, including dates, times, and contact methods.
| Method | Proof of Cancellation |
| Confirmation email | |
| Website/App | Updated order status (“Canceled”) |
| Phone | Cancellation number provided |
| Screenshot | Image of cancellation confirmation or email |
| Last 4 Digits | Last 4 digits of phone number or email associated with order |
| Order ID | Unique identifier from confirmation email or receipt |
| Customer Service Transcript | Copy of conversation with live chat or text agent |
| Credit Card Statement | Canceled or refunded transaction |
| Communication Log | Record of communication with Domino’s about cancellation |
Follow-Up Communication
Once you have successfully canceled your order, it’s essential to follow up with Domino’s to ensure that the cancellation has been processed and that you will not be charged. Here are some ways to follow up:
Confirm via Email
Check your email for a confirmation message from Domino’s stating that your order has been canceled. This email will also provide you with a reference number for your cancellation.
Call the Store
If you do not receive an email confirmation, you can call the Domino’s store where you placed the order. Explain that you canceled your order online and request confirmation that the cancellation has been processed. The store representative can provide you with an update on the status of your order and answer any other questions you may have.
Use the Domino’s App
If you used the Domino’s app to place your order, you can also use the app to cancel it. After logging into the app, navigate to “My Orders” and select the order you wish to cancel. You will be able to view the status of your order and cancel it if it has not yet been processed.
Contact Customer Service
If you are unable to confirm the cancellation of your order through the above methods, you can contact Domino’s customer service at 1-800-366-4667. A customer service representative will be able to assist you with the cancellation process and provide you with any necessary information.
How To Cancel Order Dominos
Cancelling an order from Domino’s is a simple process that can be done in a few easy steps.
1. Go to the Domino’s website and log in to your account.
2. Click on the “My Orders” tab.
3. Find the order you want to cancel and click on the “Cancel Order” button.
4. Confirm that you want to cancel the order.
Your order will be cancelled and you will receive a refund for any items that have not yet been prepared.
People Also Ask
How do I cancel my Domino’s order over the phone?
You can cancel your Domino’s order over the phone by calling the store where you placed the order. The phone number can be found on your order confirmation email or on the Domino’s website.
How do I cancel my Domino’s order through the app?
You can cancel your Domino’s order through the app by opening the app and going to the "My Orders" tab. Find the order you want to cancel and tap on the "Cancel Order" button.
What is the cancellation policy for Domino’s?
Domino’s allows you to cancel your order up until the time it is being prepared. Once your order has been prepared, it cannot be cancelled.
